Verification For fraud prevention reasons customer accounts must be verified before a withdrawal takes place. We will ask for this information only once. The following identification documents are required: Copy of government issued ID (scan / photograph). Front and back copy of any credit/debit card used for a deposit. Address confirmation document - copy of a utility / phone bill, bank statement etc. Once you have all documents ready please email them to including your user name in the subject line Please note that maximum weekly cash out instalment is set at $5001. Lucky Red hold all personal customer identification documents in a highly secure environment. If you have any questions in regards to the verification process please do not hesitate to contact our 24/7 Customer Support Team.